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1. Which state are you based?

Our offline office is located in Lagos state.

2. What country is Kenmoore products made from?

Kenmoore products are made from top clothing countries across the world -: Italy, Turkey, Bangladesh, India, Us, China, Pakistan etc.

3. Can you ship internationally or process international?

Yes at this time we do offer international shipping ONLY WHERE our logistics partners cover outside Nigeria.

4. How can I pay for my order?

Kenmoore currently accepts Visa, MasterCard, bank transfer.payment on delivery. We also accept payment via PayPal.

5. How long will it take me to get my order?

For standard shipping, you should receive your order within 48 hours outside Lagos and with 5 hours within Lagos

6. How do I place an order on Kenmoore.com.ng?

Click to watch the process of placing an order Watch Now!

7. How can I check the status of my order?

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships by sending you a waybill number.

8. Can I cancel or change my order?

We begin processing orders as soon as they are placed, but a pending order yet to be processed can be cancelled.

NOTE: Customers are kindly advised to carefully place their order(s) before shipments.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and after carefully examining the condition of the returned goods. an exchanged order can be initiated.

10. How do I return my order?

Returns and exchanges are accepted for all items within 3 days of purchase.

FAQ