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1. Which state are you based?

Our offline office is located in Lagos state.

2. Where are your products shipped from?

We ship through our logistics partner centers across the state.

3. Can you ship internationally or process international?

Yes at this time we do offer international shipping ONLY WHERE our logistics partners covers outside Nigeria.

4. How can I pay for my order?

Kenmoore currently accepts Visa, MasterCard, bank transfer.payment on delivery. We also accept payment via PayPal.

5. How long will it take me to get my order?

For standard shipping, you should receive your order within 48 hours outside Lagos and with 5 hours within Lagos

6. How can I check the status of my order?

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships by sending you a waybill number. You can also see the current status of your order here.

7. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and after carefully examining the condition of the returned goods. an exchanged order can be initiated.

9. How do I return my order?

Returns and exchanges are accepted for all items within 3 days of purchase.

FAQ